Contact autocad support

Issue: When starting an Autodesk software product, the following message appears: Licensing Error. Causes: This is a generic licensing error that can be caused by several factors. Solution: Recommended - Try the Troubleshooting Tool. Versions and earlier: see section "Autodesk and earlier product release" from How to reset license activation for an Autodesk product for stand-alone license with single-user access.

Check your License type and assignment Make sure you are using the correct license type. Confirm that the license has been assigned to the end user. Update your software Install all available updates for the software used. View Original X. By: Support. Support 0 contributions. Issue: You are a student, educator, or represent an educational institution and want to contact Autodesk Support about your Educational software license. Solution: Need help with download , install , or activation?

Get answers fast from Autodesk support staff and product experts in the forums. Education Support Contact page. Autodesk Account. Access includes the current version plus up to three prior versions where available.

For a list of software and services, visit the Get Products page. For more information, see About the Autodesk Education plan. For more information, see Get started for students and educators. If your educator has used their Autodesk Education plan to assign educational product access to you, then you do not have to confirm your eligibility for educational access.

To access a product that has been assigned to you, simply follow these step-by-step instructions. For more information, see Confirm eligibility for students and educators. You may be asked to submit additional documentation for proof of eligibility. This documentation must include:. Here are some examples of appropriate documentation, assuming they include the information above:. You will not be able to access software under the Education plan until your eligibility is confirmed.

Be sure to start the process of confirming your eligibility early enough to make sure you have access when class starts. If you have an urgent need to use Autodesk software while your eligibility is still being confirmed, you can download a free day trial.

For more information, see Renew access for students and educators. Join us to learn about the latest industry trends, connect with other members, showcase your work, and more! Join the conversation. View resources. Visit forums and groups. Find resources, documentation, troubleshooting articles, and more for answers to questions about your educational access.

Eligible students and educators get one-year access to Autodesk educational products and services. Get products. All social media. Worldwide sites. Autodesk is a leader in 3D design, engineering and entertainment software. All rights reserved. I understand that the Reseller will be the party responsible for how this data will be used and managed. Learn Lab. Get Help. Get started. Educators: Extend product access to your class.